We have very simple returns policy. Once you make the choice of item from the website we try to send it to you in the best condition possible. If the goods thus sent are received in defective or damaged condition, then we accept returns in the following conditions;

You should acknowledge the following points before purchasing the goods:

  1. The color of items can change upto 10 % from digital media to real world.
  2. There might be small dots or visible threads in some parts which were not noticeable during finishing.
  3. The products should not be used for returning.
  4. The custom ordered rugs (personalized rugs) can only be returned in cases of quality issues. You are fully responsible for the color combination and design you pick.
  5. Please note that shipping costs are non-refundable.

The goods can be returned within 15 days. The products can be returned by mailing us at or simply calling us in 97714359025 in the address below;

Subha Sagun Wool Handicraft Industries
Gongabu-6, Ganeshthan, Kathmandu
Zip: 44600

Apart of above mentioned things, we always intend to provide quality services to you and never expect the returns from you.